Terms and Conditions

These are the Terms and Conditions for the NewhallStation.com business and website and all customer orders.


THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AND BUSINESS. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE OR ORDER FROM NEHALLSTATION.COM.

NewhallStation.com (NHS) reserves the right to, from time to time, change these Terms at its sole discretion. By using NewhallStation.com after any such change, you agree to comply with, and be bound by, the Terms as changed.

Definitions
NewhallStation.com is pleased to accept orders from customers subject to the Terms and Conditions of sale as stated below. Unless expressly agreed in writing (for example in the case of an express written contract), any alteration to these conditions will not apply. In these terms "you" and "your" (as appropriate) refer to the buyer and "us", "our", and "we" refers to the seller. NewhallStation.com may also be referred by the term "NHS", describing the website and the business, in these terms and conditions.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the content, text, site design, graphics, icons, logos, and images, as well as the selection, assembly and arrangement thereof, are the sole property of NewhallStation.com (NHS). You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the content, graphics, images, and materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Availability
All products from this website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We do keep most items in stock, but merchandise may go in and out of inventory from time to time. For more specific updates and information, a NHS customer support staff will be pleased to assist you via email or phone. We recommend that you provide the product number of item of interest.

Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled within 48 hours of our attempt to communicate with you. Prices displayed on NHS website and in all electronic communications (emails, newsletters, etc.) are quoted in U.S. dollars, unless otherwise specified.

Items Colors and Descriptions
We are not responsible for last minute changes that a manufacturer may make to an item nor the pictures given to us by our suppliers. Colors may vary slightly from the pictures on our site. We offer you the best information and photos available at the time of ordering.

Instruction Manuals and Documentation
All our items are imported from Japan and any instructions and documentation included are written in Japanese. Most instructions include graphics that show the key information needed for customers to reference and rely on. Occassionally we are able to obtain English translations of instructions and provide them to customers, however we make no guarantees in being able to locate or acquire English versions of instructions since frequently the manufacturers do not provide them.

Sales Tax, VAT, and Custom Duties
Given that NHS ships worldwide, we do not charge federal, state, local or county taxes on online transactions (unless otherwise specified); however, it is the customer's sole responsibility to ensure proper payments as required by applicable laws. Therefore, please note that your on-screen transaction total "does not" reflect estimated tax (unless otherwise specified). The actual sales tax should be calculated by you when your order is shipped. The customer is also responsible for all customs and duties at the point of entry into the country of destination. (NOTE: US customers with orders under $2,000 are not subject to any import or duty fees. See detailed VAT/Duty note below.)

Orders Processing and Shipping
Orders take approximately 2-3 business days to process before they are shipped out, therefore please add processing time to total transit time. Orders placed on Saturday and Sunday will be processed on the following Monday. There may be occassions when orders processing take longer than 2-3 days due to circumstances outside our control. NHS makes no express or implied warranties with regards to exact processing time of any order. Special Order items also may take approximately from 10-15 business days to process.

Customers are responsible for providing a full valid address, including apartment number, and buzzer code if applicable, for delivery. Customers are entirely responsible for ensuring the receipt of the package, and NewhallStation.com WILL NOT BE RESPONSIBLE for returned orders due in part by customer negligence or refusal to accept delivery. We can not ship such orders again unless otherwise shipping cost is repaid.

How We Ship
Orders will be shipped by us either direct from Japan via EMS (Express Mail Service) or from our US location via USPS Priority Mail with shipping insurance, package tracking, and delivery confirmation. Some low priced items may be shipped via AirMail to minimize s/h costs for our customers. Many of the items we sell are shipped direct from our store in Japan via EMS to expedite delivery and maximize items' availability. All items are carefully wrapped, packaged, and boxed to insure safety in transit and guarantee safe arrival to our customer's location. Shipping time is, on average, about 3 to 5 business days, but may be longer depending on the time of the year and carrier or customs delays. NewhallStation.com is not responsible for any delays or carrier issues while your order is in transit (see Orders Tracking note below).

Orders Tracking and Deliveries
Once your package is shipped, we will email you with the parcel tracking number that will enable you to check online, in real time, the status of the order while in transit. Please be aware that occassionally US Customs may delay packages in transit despite the expedited nature of the shipments. We are not responsible for any delays caused by delivery companies and government agencies outside our control. Customers (buyers) assume the risk of delays in shipment and cannot cancel orders, refuse delivery of packages, or request refunds of any shipping and handling charges due to delays in delivery due to Post Office or Customs actions or circumstances outside our control.

We will depend on our chosen carrier to deliver an order within the approximate period described, but we cannot be held liable for any loss caused by late delivery. If the carrier delivers late you are not entitled to regard this as a breach of contract or receive any discounts, refunds, or credits due to late delivery.

VAT/Duties - US and Non-US Customers
All US customers ordering less than $2,000 per order will not be subject to any VAT, duties, or other customs fees. Importing laws state that all orders under $2,000 coming to the US are not subject to any import or duty fees. For additional information regarding Internet Puchases please visit the US Customs website.

Non-US customers need to check the specific import laws and regulations of their own countries and determine what import duties and customs fees they may be subject to. (All non-US customers are responsible for paying the necessary fees to complete order delivery in their countries.)

Returns/Refund Policy
If you receive a defective or incorrect item, please contact us as soon as possible, within 10 days from the delivery date. You must contact us first for a RMA # (Return Merchandise Authorization No.) so that we understand the nature of the return when receiving it. We will ask you to mail the item (insured and with tracking) to our US customer service location. Once we receive the original item we will work to exchange it for the same item as soon as feasible. If a similar item is not available, we will refund the full price of the item to you.

Damaged Items
We insure every shipment to prevent any damage to the items in transit. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.

Returns, Exchanges, and/or Cancellations
We guarantee the products to be new and with manufacturer's limited warranty. All items are checked for mint condition, operation and appearance prior to shipment. Original condition items returned within 10 days from delivery date will be subject to a 20% or 35% restocking fee (20% for regular items, 35% for starter sets). All item packaging and boxes must be in perfect (mint) condition and trains (locomotives and cars) cannot have been run for us to accept any returned or canceled items. All returns, exchanges, and cancelations will be subject to a minumum 20% restocking/exchange/cancellation fee and starter sets will be subject to a minumum 35% restocking/exchange/cancellation fee due to their larger size and weight. Shipping charges are not refundable. Returns will not be honored for special orders, limited availability and rare items, entire orders of 2 or more items, and all purchases after 10 days from delivery date. Shipping charges for any returned merchandise, including repairs, will be the responsibility of the buyer (purchaser) except in the case a wrong item was shipped.

Cancellation Policies
Once an order has been confirmed as being received by us and the customer has provided payment information to us, we then accept this as a purchase agreement. If the customer decides to cancel the entire order (or an item from an order), a 20% or 35% cancellation fee will apply (20% for regular items, 35% for starter sets). Cancellations will not be allowed for special orders, limited availability and rare items, entire orders of 3 or more items that have been shipped, and all purchases after 10 days from delivery date. Shipping and handling charges are not refundable and customer is responsible for all return shipping charges (with insurance and tracking).

Furthemore, if a customer cancels an order after it is delivered, or refuses delivery when package arrives, or fails to pickup the package if a notice is left by the carrier and package is returned to NHS, the customer is responsible for all shipping charges (with insurance and signature confirmation) back to NewhallStation. In addition, shipping and handling and customs or duty fees are the responsibility of the customer for returns/cancellations. Any additional fees incurred as a result of not following our return authorization instructions will be the sole responsibility of the customer.

Cancellation Policies - Starter Sets
Due to their larger size, heavier weight and additional shipping and handling expenses required, all starter sets will be subject to a 35% restocking/cancellation fee, instead of the standard fee. Shipping charges are not refundable. All packaging and set items must be perfect (mint) condition and trains (locomotives and cars) must not have been run for us to accept any returned or canceled sets.

Entire Agreement
These Terms and Conditions, together with NHS's shipping policy, privacy policy, returns policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and NewhallStation.com with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Newhallstation.com with respect to this site. These Terms and Conditions control and supersede any other conflicting or slightly different wording and terms on any other pages or areas of our site and communications with HNS whether by email, phone, fax, or any other physical or electronic communication by NHS and any of its employees, agents, and representatives. No NHS employee, agent, or representative has the authority to change any of the Terms and Conditions listed here. Any rights not expressly granted in these Terms and Conditions are reserved.

General
In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and NHS as a result of these Terms and Conditions or your use of this site. The waiver by NHS of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default. Please note making any kind of purchase from NHS, phone order, online order, mail order, you do agree to this terms and conditions.

Please do not hesitate to contact us should you have any questions about our Terms and Conditions and policies.

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