How We Package
To insure that you receive the item(s) in perfect condition, we carefully package and protect every item using bubble
wrap, additional padding, and high quality boxes. We make every effort to package all items in the best and safest
way possible to protect them in transit and insure their safe arrival.
How We Ship
Orders will be shipped either direct from Japan via EMS (Express Mail Service) or from our U.S. location via
USPS Priority Mail with shipping insurance, package tracking, and delivery confirmation. All items
are very carefully wrapped, packaged, and boxed to insure safety in transit and guarantee safe arrival to our
customer's location. Shipping time is about 3 to 5 business days.
Why We Use Express Mail and Priority Mail
We chose Global Express Mail (EMS) and Priority Mail (US only) to insure the best possible service and quickest delivery method to our
customers. Since we offer very high quality and limited edition items, only the safest and most reliable
delivery method is used. We want to make sure that all our packages are properly shipped, insured, handled,
and tracked in transit. This guarantees that the items reach you quickly and safely. The sooner you
receive them, the faster you will be able to enjoy them!
Where Do We Ship
Currently we ship to the following 20 countries:
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United States |
Canada |
Australia |
Austria |
Belgium |
Denmark |
Finland |
France |
Germany |
Ireland |
Italy |
Luxembourg |
Netherlands |
New Zealand |
Norway
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Portugal |
Spain |
Sweden |
Switzerland |
United Kingdom |
More countries may be added as our site grows and product offerings expand.
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Maximum Package Weight
We only ship packages up to 4,000 grams (approx. 8.8 lbs) maximum weight. This limits the likelihood of VAT/DUTY
import fees and allows us to ship items via express air or priority mail and expedite delivery.
Orders Processing and Shipping
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders take approximately 1-2 business days
to process before they are shipped out, therefore please add processing time to total transit time.
Orders Tracking
Once your package is shipped, we will email you with the parcel tracking number that will enable you to check online,
in real time, the status of the order while in transit.
VAT/DUTY Potential Import Fees
While our 4,000 grams limit on all orders generally avoids the likehood of import fees, please be aware of your
country's VAT/DUTY import fees rules just in case. US customers with orders under $2,000 are not
subject to any import or duty fees. For additional information regarding Internet Puchases please visit the
US Customs website.
No VAT/Duties Guarantee - All US Customers
For all our US customers we will guarantee that you will not have to pay any VAT, duties, or other customs fees.
Since all orders under $2,000 coming to the US are not subject to any import or duty fees, we're willing
to put our money where our mouth is. We are so sure, that in the very unlikely event any import fees are assessed,
we promise to pay them for you! We will require full documentation and a printed record of your payment,
but we guarantee we will reimburse you the full amount of the fees.
Returns/Refund Policy
If you receive a defective or incorrect item, please contact us as soon as possible, within 10 days from the delivery
date. You must contact us first for a RMA # (Return Merchandise Authorization No.) so that we understand
the nature of the return when receiving it. We will ask you to mail the item (insured and with tracking) to our US location:
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NewhallStation.com
23812 Oakhurst Drive
Santa Clarita, CA 91321
Attention: Web Returns
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Once we receive the original item we will work to exchange it for the same item as soon as feasible. If a similar item
is not available, we will refund the full price of the item to you.
Items Colors and Descriptions
We are not responsible for last minute changes that a manufacturer may make to an item nor the pictures given to us by our suppliers.
Colors may vary slightly from the pictures on our site. We offer you the best information and photos available at the time of ordering.
Damaged Items
We insure every shipment to prevent any damage to the items in transit. When your order arrives, please inspect the
carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear,
however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order
number along with your email address and phone number for fastest service. To assure prompt resolution, please keep
the box, packing materials and the damaged items for inspection by the carrier.
Returns
We guarantee the products to be new and with full warranty. All items are checked for mint condition, operation and appearance
prior to shipment. Original condition items returned within 10 days from delivery date will be subject to a 20% or 40%
restocking fee. All packaging and boxes must be in perfect (mint) condition and trains (locomotives and cars) cannot have been run
for us to accept any returned or canceled items. All returns and cancelations will be subject to a minumum 20% restocking/cancellation fee
and starter sets will be subject to a minumum 40% restocking/cancellation fee due to their larger size and weight. Shipping
charges are not refundable. Returns will not be honored for special orders, limited availability and rare items, and all purchases
after 10 days. Shipping charges for any returned merchandise, including repairs, will be the responsibility of the purchaser except
in the case a wrong item was shipped.
Cancellation Policies
Once an order has been confirmed as being received by us and the customer has provided payment information to us, we then
accept this as a purchase agreement. If the customer decides to cancel the entire order (or an item from an order), a
20% restocking/cancellation fee will apply. Shipping charges are not refundable. Furthemore, if a customer cancels an order
after it is delivered, the customer is responsible for all shipping charges (with insurance and signature confirmation) back to Newhall Station.
In addition, shipping/customs fees are the responsibility of the customer for returns/cancellations. Any additional customs fees incurred as a
result of not following our return authorization instructions will be expensed to the customer.
Cancellation Policies - Starter Sets
Due to their larger size, heavier weight and additional shipping and handling expenses, all starter sets will be subject to a
40% restocking/cancellation fee, instead of the standard fee. Shipping charges are not refundable. All packaging and set items
must be perfect (mint) condition and trains (locomotives and cars) must not have been run for us to accept any returned or canceled sets.
Please do not hesitate to contact us should you have any questions about our products and policies.
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