How We Ship
Orders will be shipped either direct from Japan via EMS (Express Mail Service) or from our U.S. location via USPS Priority Mail with shipping insurance, package tracking, and delivery confirmation. All items are very carefully wrapped, packaged, and boxed to insure safety in transit and guarantee safe arrival to our customer's location. Shipping time is about 3 to 5 business days.

Where Do We Ship Currently we ship to the following 24 countries:   United States Canada Australia Austria Belgium Brazil Chile Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Netherlands New Zealand Norway Portugal Spain Sweden Switzerland United Kingdom More countries may be added as our site grows and product offerings expand.

Maximum Package Weight
We only ship packages up to 4,500 grams (approx. 8.8 lbs) maximum weight. This limits the likelihood of VAT/DUTY import fees and allows us to ship items via express air or priority mail and expedite delivery.

Orders Tracking
Once your package is shipped, we will email you with the parcel tracking number that will enable you to check online, in real time, the status of the order while in transit.

No VAT/Duties Guarantee - All US Customers
For all our US customers we will guarantee that you will not have to pay any VAT, duties, or other customs fees. Since all orders under $2,000 coming to the US are not subject to any import or duty fees, we're willing to put our money where our mouth is. We are so sure, that in the very unlikely event any import fees are assessed, we promise to pay them for you! We will require full documentation and a printed record of your payment, but we guarantee we will reimburse you the full amount of the fees.

Once we receive the original item we will work to exchange it for the same item as soon as feasible. If a similar item is not available, we will refund the full price of the item to you.

Damaged Items
We insure every shipment to prevent any damage to the items in transit. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.

Returns
We guarantee the products to be new and with full warranty. All items are checked for mint condition, operation and appearance prior to shipment. Original condition items returned within 10 days from delivery date will be subject to a 20% or 40% restocking fee. All packaging and boxes must be in perfect (mint) condition and trains (locomotives and cars) cannot have been run for us to accept any returned or canceled items. All returns and cancelations will be subject to a minumum 20% restocking/cancellation fee and starter sets will be subject to a minumum 40% restocking/cancellation fee due to their larger size and weight. Shipping charges are not refundable. Returns will not be honored for special orders, limited availability and rare items, and all purchases after 10 days. Shipping charges for any returned merchandise, including repairs, will be the responsibility of the purchaser except in the case a wrong item was shipped.

Cancellation Policies
Once an order has been confirmed as being received by us and the customer has provided payment information to us, we then accept this as a purchase agreement. If the customer decides to cancel the entire order (or an item from an order), a 20% restocking/cancellation fee will apply. Shipping charges are not refundable. Furthemore, if a customer cancels an order after it is delivered, the customer is responsible for all shipping charges (with insurance and signature confirmation) back to Newhall Station. In addition, shipping/customs fees are the responsibility of the customer for returns/cancellations. Any additional customs fees incurred as a result of not following our return authorization instructions will be expensed to the customer.

Cancellation Policies - Starter Sets
Due to their larger size, heavier weight and additional shipping and handling expenses, all starter sets will be subject to a 40% restocking/cancellation fee, instead of the standard fee. Shipping charges are not refundable. All packaging and set items must be perfect (mint) condition and trains (locomotives and cars) must not have been run for us to accept any returned or canceled sets.

Please do not hesitate to contact us should you have any questions about our products and policies.